The Extreme Networks ExtremeWorks PremierPLUS - Extended Service - 1 Year is designed to ensure your Extreme Networks products maintain peak performance and reliability. This premium service plan caters to organizations that prioritize exceptional support and proactive strategies to keep their network systems running effortlessly. The PremierPLUS service aims to reduce operational downtime while optimizing efficiency, guaranteeing that all your technical requirements are expertly handled.

• Proactive Support: Enjoy continuous remote monitoring of your network to swiftly identify and resolve potential issues before they escalate into serious disruptions.
• Comprehensive Incident Management: Benefit from expert incident and problem management with a dedicated team of Network Operations Center (NOC) support engineers ensuring rapid resolution of any challenges.
• Advanced Parts Replacement: Gain peace of mind with fast and dependable hardware replacement services, featuring an impressive 4-hour advance hardware replacement response time for enhanced operational dependability.
• Operational Software Updates: Stay ahead of the curve with regular software updates and upgrades, enhancing the security, performance, and functionality of your Extreme Networks products.
• Dedicated Account Management: Each customer receives personalized attention from a dedicated managed services account manager, ensuring your specific needs are met and providing scheduled review sessions to keep you engaged and informed.

Technical Details of the Product

• Service Duration: 1 Year
• Service Features: Remote network monitoring, incident and problem management, proactive change management, parts replacement, and software updates.
• Support Availability: 24/7 access to Extreme Networks NOC for reporting problems and seeking assistance.
• Response Time: 4-hour advance hardware replacement service for quick resolutions.

How to Install

To get started with your ExtremeWorks PremierPLUS service:

1. Purchase the ExtremeWorks PremierPLUS service plan for your Extreme Networks products.
2. Upon purchase, you will receive confirmation and service agreement details.
3. An account manager will be assigned to you and will reach out for an initial consultation to discuss your specific needs.
4. Utilize the real-time access to network health, performance, and security issues via the Extreme Networks Managed Services Gateway.
5. Engage with the NOC team for any immediate support or questions regarding your network and services.

Frequently Asked Questions

• What is included in the ExtremeWorks PremierPLUS service? The PremierPLUS service encompasses proactive remote monitoring, incident management, operational software updates, advanced hardware replacement, and dedicated account management.
• How quickly can I expect hardware replacement? Thanks to the 4-hour advance hardware replacement service, you can expect timely hardware replacements that minimize downtime.
• Is support available at all times? Absolutely! You have 24/7 access to the Extreme Networks Network Operations Center (NOC) for reporting issues and seeking assistance throughout the year.
• How do I access the Managed Services Gateway? You will receive credentials to access the Extreme Networks Managed Services Gateway, where you can monitor network performance and health in real-time.
• What happens if there’s a network issue? The NOC team will assess network and device events collected through remote monitoring and take appropriate action to promptly restore normal service operations.