The Extreme Networks ExtremeWorks PremierPLUS Onsite Service is an essential offering for businesses seeking unparalleled network support. This one-year extended service is meticulously crafted to provide proactive, high-touch post-sale assistance, ensuring that your Extreme Networks products function at their utmost capacity. By prioritizing customer relationships and a rich suite of support services, this offering guarantees that your network remains in the care of seasoned experts, ready to address any challenges that may arise.

• Proactive Network Monitoring: Benefit from continuous remote network monitoring, which identifies potential issues before they escalate, ensuring maximum uptime and performance for your business.
• Comprehensive Incident Management: Enjoy peace of mind with advanced incident and problem management, as a dedicated team of Network Operations Center (NOC) support engineers evaluates and resolves network disruptions swiftly and effectively.
• Operational Software Updates: Keep your systems secure and fully optimized with regular operational software updates and upgrades, allowing you to stay ahead of the competition.
• Onsite Labor and Parts Replacement: Minimize downtime with advanced parts replacement services and onsite labor, ensuring that critical components are replaced quickly and efficiently.
• 24/7 Access to Support: Gain peace of mind with 24-hour telephone and web access to Extreme Networks' NOC, enabling you to report issues, ask product-related questions, and receive assistance at any time, day or night.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Onsite Support
• Service Features: Remote Monitoring, Incident Management, Software Updates, Parts Replacement, 24/7 NOC Access
• Response Time: Next Business Day for Parts & Labor

How to Install

Installation of the ExtremeWorks PremierPLUS Onsite Service is seamless and straightforward:

1. Purchase the service through an authorized Extreme Networks partner or directly from the website.
2. Upon purchase, a designated managed services account manager will be assigned to you.
3. Schedule an initial review session with your managed services account manager to discuss your network requirements and expectations.
4. Set up access to the Extreme Networks Managed Services Gateway, which will enable you to monitor your network's health and performance effectively.
5. Begin utilizing the 24/7 NOC support for any issues or questions that may arise regarding your network.

Frequently Asked Questions

1. What is included in the ExtremeWorks PremierPLUS Onsite Service? The service encompasses proactive network monitoring, incident and problem management, operational software updates, onsite parts and labor service, and 24/7 access to support through the NOC.
2. How quickly can I expect a response to issues? With the Next Business Day service response time for parts and labor, you can expect prompt assistance, thereby minimizing downtime and maintaining network integrity.
3. Can I access support outside of business hours? Absolutely, the Extreme Networks NOC is available 24 hours a day, 365 days a year, enabling you to report issues and receive assistance whenever you need it.
4. Is there a dedicated account manager for my service? Yes, upon subscribing to the service, a dedicated managed services account manager will be appointed to help tailor the support to your specific needs and ensure optimal service delivery.
5. What happens if there is a critical network issue? The proactive monitoring feature detects and evaluates network events immediately. A team of NOC engineers will take swift action to restore normal service operations, significantly minimizing potential disruptions.